It happened in June at the intersection of West Temple and 800 South. Pictures show the damage to Lana Ottenstein's Honda Civic. She claimed the UDOT truck tried to make the same turn and hit her car. She said, “They hit us it's as simple as that they need to fix the car.”
Police reports from the scene state the UDOT driver was to blame. The officer wrote, “Vehicle 1 at fault.” But Ottenstein said trying to settle her claim with UDOT has been a nightmare, “my calls go unreturned, my emails to unreturned, our insurance adjuster's calls go unreturned.”
She believed UDOT is using their power to prolong her case, but UDOT said that's not true at all. Adan Carrillo explained they need certain paperwork before a claim can be processed. He said, “We're just waiting for those two estimates, basically telling us how much it would be to fix the car and their personal recollection of the accounts of that day.”
Ottenstein claimed, “I went, I go the quotes, mailed them, give me a break.”
UDOT records showed otherwise. Maybe they were sent to the wrong address or lost in the mail. Carrillo suggested that Ottenstein try to submit her forms again, this time possibly delivering them in person.
Ottenstein can get her car fixed through her insurance company but she'll need to pay a 500 dollar deductable. Calls to her insurance adjuster were not returned.
UDOT said the average time it takes to settle a claim is several weeks. At this point, there's still no guaranteed Ottenstein will be awarded any money for her car damages. It will depend on what the state claims adjuster decides based on the investigation.
If anyone has an accident that involves a UDOT vehicle, call this number:
801-965-4000
Copyright 2008 High Plains Broadcasting LLC All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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